Everything you need,
delivered to your doorstep.

Last updated: 4 August 2026

These Terms of Service (“Terms”) govern your use of FastMart Grocery & Market Hub (“FastMart”, “we”, “us”) — our website, apps and delivery service. By creating an account or placing an order, you agree to these Terms. If you don’t agree, please don’t use the service.

About FastMart

FastMart is a delivery platform. Through one app you can order groceries, meals from local restaurants, and everyday goods from marketplace vendors, delivered by a FastMart rider. Restaurants and marketplace vendors are independent businesses that sell through our platform; FastMart provides the technology and the delivery network.

Eligibility and your account

You must be at least 18 years old to use FastMart. Keep your account details accurate and your password secure — you are responsible for activity on your account. Tell us promptly if you suspect unauthorised use.

Placing an order

• Prices are shown in Nigerian Naira (₦) at checkout and include the item price plus any delivery fee and service charge. Restaurants and vendors set the prices of their own products.
• Placing an order is an offer to buy; it is confirmed once the shop or restaurant accepts it. Occasionally an item may be unavailable, out of stock or mispriced, in which case we may decline or cancel the order and refund any payment.
• Where an item is unavailable, we or the merchant may suggest a substitution, which you can decline.

Payment

You can pay on delivery (cash) where offered, or online by card or bank transfer through our payment provider. By paying online you authorise the charge for your order total. If a payment fails, we may hold or cancel the order.

Delivery

• Provide a complete, accurate delivery address and make sure someone is available to receive the order. Delivery times shown are estimates, not guarantees, and can be affected by traffic, weather and demand.
• We deliver within our current service areas; orders outside them cannot be fulfilled. Risk in the goods passes to you on delivery.

Age-restricted items

Some marketplace items — such as alcohol and certain pharmacy products — may only be sold to customers who meet the legal age and other requirements. You confirm you are eligible to buy them. Our rider may ask for ID and can refuse to hand over age-restricted items if the requirements aren’t met.

Cancellations and refunds

You can cancel an order before the shop or restaurant starts preparing it. After that, cancellation may not be possible because the goods are already being packed or cooked. If your order doesn’t arrive, arrives incomplete, or is not as described, contact us and we’ll put it right — through a redelivery, replacement or refund as appropriate.

Acceptable use

Use FastMart lawfully. Don’t place fraudulent orders, misuse promotions, harass our riders or merchants, or use the service for anything illegal.

Merchants and their products

Restaurants and marketplace vendors are responsible for their own products — including quality, freshness, food safety, ingredients, and accurate descriptions and pricing. FastMart is responsible for the platform and the delivery. Where first-party FastMart groceries are sold directly by us, we stand behind them.

Partners

If you join FastMart as a restaurant, vendor or rider, additional terms apply to that relationship, which you accept when you sign up.

Our content

The FastMart name, logo, apps and website content belong to us and may not be copied or used without permission.

Service “as is”

We work hard to keep FastMart reliable, but the service is provided “as is” and may occasionally be unavailable or interrupted. To the fullest extent permitted by law, FastMart is not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it.

Changes

We may update these Terms or the service from time to time. We’ll post the current version here and update the date above; continuing to use FastMart means you accept the changes.

Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and any disputes are subject to the jurisdiction of the Nigerian courts.

Contact

Questions about these Terms? Email legal@fastmartgrocery.com.

Last updated: 4 August 2026

FastMart Grocery & Market Hub (“FastMart”, “we”, “us”) runs an on-demand delivery service for groceries, restaurant meals and everyday marketplace goods. This policy explains what personal information we collect, how we use and protect it, and the choices you have. We handle personal data in line with the Nigeria Data Protection Act, 2023 (NDPA).

Information we collect

• Details you give us: your name, phone number, email address, delivery address, the contents and notes of your orders, and — if you create an account — a password.
• Location: with your permission, your delivery coordinates and, during an active delivery, your approximate location — so we can route your order and show you live tracking.
• Payment information: if you pay online, your card or bank-transfer details are collected and processed directly by our payment provider. FastMart never sees or stores your full card number or CVV.
• Usage data: basic device and app information, plus cookies and local storage that keep you signed in and remember your cart.

How we use your information

We use your information to:

• take, prepare and deliver your orders;
• assign and route riders, and provide live order tracking;
• send order confirmations, delivery updates and receipts (by in-app alert, SMS or WhatsApp);
• provide customer support and resolve disputes;
• detect and prevent fraud and misuse;
• improve our service; and
• meet our legal and regulatory obligations.

Who we share it with

To get your order to you, we share only what is necessary:

• Riders — your name, phone number and delivery address (and, during delivery, your location) so they can reach you.
• Restaurants and vendors — your order details and contact information so they can prepare it.
• Service providers acting for us — payment processing, SMS/WhatsApp notifications, maps and location services, and secure cloud hosting.
• Authorities — where we are required to by law, or to protect the safety of our users.

We do not sell your personal data.

Delivery confirmation

A rider may take a photo at drop-off as proof of delivery. Any such photo is kept only as long as needed to confirm delivery and resolve a dispute, and is then deleted.

How long we keep your data

We keep your information for as long as your account is active and as needed to provide the service, meet legal obligations and resolve disputes. You can ask us to delete your account and associated data at any time.

Your rights

Under the NDPA you have the right to access the personal data we hold about you, correct it, request its deletion, object to or restrict certain processing, withdraw consent, and receive a copy of your data. To exercise any of these, email privacy@fastmartgrocery.com. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

Children

FastMart is intended for people aged 18 and over. We do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. We’ll post the new version here and update the date above; significant changes will be highlighted in the app.

Contact us

Questions about your privacy? Email privacy@fastmartgrocery.com.

Last updated: 27 September 2026

This Refund Policy explains when and how you can get a refund, cancellation or replacement on FastMart Grocery & Market Hub (“FastMart”, “we”, “us”). It forms part of our Terms of Service and covers everything you order through our apps and website — first-party FastMart groceries, meals from restaurants, goods from marketplace vendors, and FastErrands pickups and deliveries. All amounts are in Nigerian Naira (₦).

Our goal

If your order doesn’t arrive, arrives incomplete, or isn’t what you paid for, we’ll make it right — through a redelivery, a replacement, or a refund, whichever suits the situation best. We aim to resolve every valid complaint quickly and fairly.

When you’re entitled to a refund

You can ask for a full or partial refund when:

• Your order, or an item in it, was not delivered.
• An item is missing or the quantity is short.
• An item arrived damaged, spoiled, expired or unsafe to consume.
• You received the wrong item, or an item that is materially not as described.
• You were charged incorrectly — for example a duplicate charge, or a charge for an order that was never confirmed.
• We or the merchant cancelled your order after you paid (for instance, an item turned out to be out of stock and you didn’t accept a substitution).

Fresh, perishable & prepared food

Groceries, produce and cooked meals are perishable, so please check your order at the point of delivery. For any quality, freshness or food-safety problem, report it within 24 hours of delivery and, where you can, send a photo. For hygiene and safety reasons, perishable and prepared-food items generally cannot be returned, but a valid quality complaint is refunded or replaced.

Cancelling an order

• You can cancel free of charge before the shop or restaurant starts preparing your order, and you’ll be refunded in full.
• Once preparation, packing or cooking has begun, an order usually cannot be cancelled, because the goods are already committed.
• If a rider has already been dispatched or has collected your order, the delivery cost may not be refundable even where the items are.

Delivery and service fees

• Where the fault is ours or the merchant’s — a failed, unreasonably late, or undelivered order — we refund the delivery fee and service charge along with the items.
• Delivery and service fees are not refundable where the order was delivered as requested but couldn’t be completed for reasons on your side — for example a wrong or incomplete address, no one available to receive it, or a refused hand-over of age-restricted items without valid ID.

Restaurant and marketplace items

Restaurants and marketplace vendors are independent businesses responsible for their own products. When something is wrong with a merchant’s item, contact us and we’ll act as your point of contact and coordinate the refund or replacement with the merchant. First-party FastMart groceries are sold directly by us, and we stand behind them.

Multi-vendor orders

If a single order includes items from more than one merchant, each part is handled on its own. A problem with one merchant’s items is refunded for that part without affecting the rest of your order.

FastErrands

FastErrands is a transport-only service — a rider picks up an item at one location and delivers it to another. FastMart does not buy the item, so there is no item cost to refund. If you cancel before a rider is dispatched, you’re refunded in full. Once a rider has been dispatched or has begun the pickup, the errand fee may not be refundable because the service has started. If we fail to complete an errand you paid for, we refund it.

How refunds are issued

• Online payments (card or bank transfer) are refunded to the original payment method through our payment provider.
• Cash / pay-on-delivery orders that qualify for a refund are refunded by bank transfer to an account you provide.
• Refunds are made in Naira for the amount paid, to the person or account that paid. We may ask you to verify your order details first.

How long a refund takes

We approve valid refunds as quickly as we can, usually within 1–3 business days of confirming the issue. Once approved, the money typically reaches you within 5–10 business days for card and bank-transfer refunds, depending on your bank or card issuer.

What isn’t refundable

• Change-of-mind on perishable, fresh or prepared-food items after they’ve been delivered.
• Problems reported too late for us to verify them (see the 24-hour window for food and freshness issues).
• Orders that couldn’t be delivered because of inaccurate address or contact details, or because no one was available to receive them.
• Fraudulent, abusive or repeatedly unfounded refund claims.

How to request a refund

Contact us with your order number and a short description of the problem, adding a photo where it helps — WhatsApp 0911 832 2769, call 0903 642 2596, or email refund@fastmartgrocery.com. Please raise food, freshness and damage issues within 24 hours of delivery, and billing or non-delivery issues within 7 days.

Contact

Questions about a refund? Email refund@fastmartgrocery.com.

Last updated: 4 August 2026

Keeping your data and payments safe is central to how FastMart Grocery & Market Hub is built. This policy summarises the measures we take — and the part you play.

Encryption

All traffic between your device and FastMart is protected with HTTPS/TLS encryption, so your information can’t be read in transit.

Payments

Online card and bank-transfer payments are handled by a PCI-DSS-compliant payment processor. FastMart never stores your full card number, CVV or bank credentials. Pay-on-delivery remains available where offered.

Access controls

Our systems enforce row-level security: every customer, rider, restaurant and vendor can only ever access their own data. Staff access is limited to what each role needs, and privileged actions are restricted.

Account protection

Passwords are stored only as salted, one-way hashes — never in plain text. To keep your account safe, use a strong, unique password, never share your one-time codes, and sign out on shared devices.

Delivery integrity

Orders are matched to verified riders and can be confirmed with proof-of-delivery, so you know your order reached the right hands.

Monitoring and updates

We keep our systems patched and watch for unusual activity so we can respond quickly to potential issues.

If something goes wrong

In the unlikely event of a security incident affecting your personal data, we will investigate promptly and notify affected users and the relevant authorities as required by the NDPA.

Reporting a vulnerability

We welcome responsible disclosure. If you believe you’ve found a security issue, please email security@fastmartgrocery.com with the details. We ask that you give us a reasonable chance to fix it before disclosing publicly — and we won’t pursue good-faith security research.

Contact

Security questions or reports: security@fastmartgrocery.com.